Refund Policies

Refund and Cancellation Policy

At Legacy Stationery, customer satisfaction is our priority. We have designed this policy to ensure a smooth and transparent process for cancellations, returns, and refunds. Please read it carefully before making a purchase.

1. Cancellation Policy

• Order Cancellation by the Customer:

  • Customers can cancel their order within 24 hours of placing it by contacting us at support@legacystationery.com or calling us at +91-9521891342

  • Once the order is shipped, cancellations will no longer be accepted.

• Order Cancellation by Legacy Stationery:

  • We reserve the right to cancel orders in the event of payment issues, stock unavailability, or incorrect customer details.

  • In such cases, customers will be notified promptly, and the full amount will be refunded.

2. Refund Policy

• Eligibility for Refunds:

  • Refunds are applicable only for items that are:

    • Defective or damaged upon delivery.

    • Incorrectly shipped (e.g., wrong product or size).

  • Customized products, including Diary Lekhan (customized diaries and pen combos), are non-refundable unless they are defective or incorrect.

• Conditions for Refund:

  • Products must be returned unused, in their original packaging, with all tags and accessories intact.

  • Refund requests must be initiated within 7 days of delivery by contacting support@legacystationery.com.

• Refund Processing:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days, and the amount will be credited to the original payment method.

3. Return Policy

• Return Process:

  • To initiate a return, contact our support team with your order details, proof of purchase, and a brief explanation of the issue.

  • Customers are responsible for shipping the product back to us, unless the return is due to a defective or incorrect item.

• Non-Returnable Items:

  • Customized products (e.g., personalized diaries and pens).

  • Items purchased during clearance sales or promotions.

4. Replacement Policy

• Defective or Damaged Items:

  • If an item arrives damaged or defective, we will replace it free of charge. Notify us within 48 hours of delivery with photos of the damaged product.

5. Contact Us for Support

If you have any questions or concerns about your order, cancellations, or refunds, please reach out to us:

• Email: support@legacystationery.com

• Phone: +919521891342

• Address:185 mitra nagar jhotwara jaipur RJ.

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